IMMEDIATE INCIDENT PROTOCOL

ACCIDENT?

IF YOU DRIVE AWAY, YOU WILL BE HELD RESPONSIBLE FOR ALL DAMAGE TO THE CAR, EVEN IF YOU HAVE TAKEN THE PREMIUM 100% COVERAGE OR CDW INSURANCE OPTIONS!

While waiting for the road service, please call to inform us of what happened.
Contact us at on +599 795 5565 mobile, also on WhatsApp

Security & Documentation

In case any event occurs which may have caused damage to the car, you must leave the car standing exactly where the accident happened, even if this is in the middle of the road.

Stay there and call
CRS-Caribbean Road Service
at +599 717 9292

Protocol Outcome:

  • They will take pictures of the scene and make a formal report.
  • You will get a copy of this report which is required for insurance processing.
Support & Roadside Assistance

Mechanical Difficulties

For mechanical difficulties like a flat tire, engine trouble, or other technical issues, contact the specialized service:

+599 785 2604

Notification to YU Car Rental

While waiting for road service, you must inform us. This ensures we can start the insurance claim and prepare a replacement vehicle.

WhatsApp available

LEAVING THE SCENE IS A BREACH OF CONTRACT.

The premium 100% coverage or CDW insurance options do not cover damage if you drive away from the accident location